Privacy Policy
Last updated: January 2025
Introduction
Division Ten Specialties Ltd. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website div10.ca or use our services.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Fill out a contact form or request a quote
- Subscribe to our newsletter or promotional communications
- Register for our Pro Resources portal
- Communicate with us via email, phone, or other methods
This information may include:
- Name
- Email address
- Phone number
- Company name
- Job title or role
- Mailing address
- Project details and specifications
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device and usage patterns, including:
- IP address
- Browser type and version
- Operating system
- Pages visited and time spent on pages
- Referring website addresses
- Geographic location (country/region level)
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide customer service
- Process quote requests and orders
- Send you product information, updates, and promotional materials (with your consent)
- Improve our website, products, and services
- Analyze website usage and trends
- Comply with legal obligations
- Protect against fraudulent or unauthorized activity
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service Providers: Third-party vendors who assist us with website hosting, email delivery, analytics, and other business operations
- Business Partners: Manufacturers and suppliers when necessary to fulfill your product requests or provide services
- Legal Requirements: When required by law, court order, or governmental authority
- Business Transfers: In connection with a merger, acquisition, or sale of assets
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect information about your browsing activities. Cookies are small data files stored on your device that help us improve your experience on our website.
You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications
- Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us using the information provided below.
Marketing Communications
If you have opted in to receive marketing communications from us, you can unsubscribe at any time by:
- Clicking the "unsubscribe" link in any marketing email
- Contacting us directly at info@div10.ca
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last updated" date. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at:
Division Ten Specialties Ltd.
400 Main St, Suite #2080
Saint John, NB E2K 1J4
Email: info@div10.ca
Phone: +1 (506) 382-2412